Remote Support
via AnyDesk
Our specialists solve your problem directly,
without you having to leave your workplace.
Download AnyDesk for your system
Note: Always download from the official AnyDesk website for maximum security
How does it work?
Download AnyDesk
Download the free AnyDesk software (only 3 MB). No account or registration needed. Installation takes less than a minute.
Start a session
Open AnyDesk and share your personal AnyDesk ID with our support staff via phone or email.
Grant permission
Accept the remote access request. You always maintain full control and see exactly what we’re doing.
Problem solved
Our specialist solves the problem directly while you watch. On average, you’re productive again within 15 minutes.
Why AnyDesk?
Enterprise-grade security
TLS 1.2 encryption and RSA 2048 asymmetric key exchange. Verified connections ensure authentication.
Lightning fast
DeskRT codec ensures ultra-low latency, even with slow internet connections. 60 FPS smooth performance.
Proven reliable
Used by millions of professionals worldwide. Stable connections and consistent performance.
User-friendly
No account needed, get started immediately. Intuitive interface for both users and supporters.
Cross-platform
Works on Windows, macOS, Linux, iOS and Android. Access from any device, wherever you are.
File transfer
Secure file transfer during support sessions. Convenient for sharing documents and updates.
Your privacy first
✓ Full control
You see in real-time what our staff member is doing. Every screen and every action is completely transparent.
✓ End immediately
You can end the session at any time with one click. Your computer, your control.
✓ No permanent access
Access exists only during scheduled support sessions. No backdoor or unwanted access.
✓ ISO 27001 compliant
All sessions are logged in accordance with our ISO 27001 security procedures and GDPR legislation.
We’re happy to help you!
Our support specialists are ready for you.
Contact us directly for fast remote assistance.
Frequently asked questions
Do I have to pay for AnyDesk?
+No, AnyDesk is free for private use and support sessions. You don’t have to pay anything to receive our remote support. Only if you want to manage other computers without limits yourself, you need a business license.
Is this safe?
+Yes, AnyDesk uses the same encryption (TLS 1.2 and RSA 2048) as your online banking. You must explicitly approve each connection and see in real-time what’s happening. You can end the session at any time. EasyData works according to ISO 27001 best practices and all sessions are logged in accordance with GDPR legislation.
How long does a typical support session last?
+Most support sessions last between 10 and 30 minutes. Simple questions or settings are often resolved within 5 minutes. More complex problems may take longer, but on average you’re productive again within 15 minutes.
Can EasyData access my computer later without my knowledge?
+No, absolutely not. Each connection requires your explicit permission. We don’t have permanent access to your computer. Only during a scheduled support session can we, with your approval, establish a connection. You always see when a connection is active.
What do I need to receive remote support?
+You only need an internet connection and the free AnyDesk software (3 MB download). It works on Windows, macOS and Linux. No account, no configuration, just download, install and share your AnyDesk ID with our support staff.
What’s the difference between AnyDesk and TeamViewer?
+Both are excellent remote desktop tools. AnyDesk is often slightly faster and lighter (3 MB vs 40+ MB download). Security is comparable. We use AnyDesk because of its better performance with slow internet connections and user-friendliness for our customers.
Does this work if I’m behind a corporate firewall?
+Yes, AnyDesk works in most cases even behind corporate firewalls. The software uses standard ports and techniques to get through firewalls. If it doesn’t work, your IT department can optionally open port 80, 443 or 6568 for optimal operation.
Can you help outside office hours?
+Our regular support is available on weekdays from 9:00 to 17:00. For urgent problems or customers with an SLA, we also have support available outside these times. Contact your account manager for more information about extended support hours.