Service Level Agreement
Professional ICT Services for Data Capture & Analysis
🎯 General
This Service Level Agreement forms the basis of the agreement between the legal entity (Client) and EasyData B.V. The minimum level of service delivery is defined in terms of tasks, responsibilities, service levels, procedures and agreements.
EasyData Cloud Services
EasyData delivers specialized cloud services for:
- Data Capture – Automated data processing
- Data Analysis – Advanced analytical algorithms
- Data Science – Custom algorithms tailored to your needs
Capacity: Buffer capacity available for processing 2,000,000 pages per 24 hours
| Service | Standard | Details |
|---|---|---|
| Availability | 95% per month | 24/7 availability is pursued |
| Support | Mon-Fri 09:00-17:30 | Remote support, on-site training by arrangement |
| Phone pickup | < 30 seconds | Maximum wait time 60 seconds |
| Email response | < 1 business day | Receipt confirmation within 5 minutes |
Recovery time: < 5 hours during business days
Critical business process with major impact. Process continuity is severely hindered.
Recovery time: < 1 business day
Critical business process with relevant impact. Process continuity is hindered.
Recovery time: < 5 business days
Non-critical business process with lower impact. Process continuity is not severely hindered.
📍 Data Center Location
Serverius IT Infrastructure
Laan van de Ram 39, 7324 BW Apeldoorn
🛡️ Security Measures
💾 Backup & Restore
Daily backups according to a fixed schedule. Data to be processed is not stored permanently. The Client remains responsible for their own data and data loss.
👤 Personal Data
When processing personal data, the VNG Standard Data Processing Agreement is applied. Security incidents are reported to the Data Protection Authority.
🤐 Confidentiality
Client information is not made public or made available to third parties. Additional confidentiality agreements are possible.
🔧 Corrective
Maintaining service quality
🔮 Preventive
Anticipating potential problems
🚀 Innovative
Leading in stable ICT
⚙️ Adaptive
Maintenance based on work order
✍️ Agreement
For EasyData B.V.
Email: _______________
Mobile: _______________
For Client
Email: _______________
Mobile: _______________
📅 Start date: _______________
📋 Process progress and evaluation meeting, date: _______________
📅 End date: _______________